Privacy Policy

We at Red Shores Racetrack & Casino Charlottetown are committed to protecting the privacy of our website users and account holders. This policy outlines how we collect, use, and protect your personal data.

What information do we collect?

When you visit our website or create an online account with us, we may collect certain types of information about you. These include:

• Contact details such as name, email address, phone number
• Account information like username, password (hashed), date of birth
• Preferences and communication preferences

We use this data to provide services tailored to your needs, keep you informed about promotions and events, and improve our website's functionality.

How do we collect information?

We may collect personal data directly from users through online registration forms or account creation. We also gather anonymous usage data from website interactions, such as pages viewed, links clicked, and time spent on the site. This helps us refine our services and ensure a seamless user experience.

Why do we need your consent?

To use certain features of our website, you will be asked to provide explicit consent for specific activities:

• Sending promotional materials via email or postal mail
• Sharing your preferences with third-party companies (e.g., marketing partners)

You can choose which permissions are granted and withdraw them at any time.

How do we secure sensitive data?

We take the protection of all collected personal information seriously. Our measures include:

• Secure servers housed within a protected environment to prevent unauthorized access
• Encryption using industry-standard SSL/TLS certificates for online data transmission
• Firewalls, intrusion detection systems, and regular security audits

Who can view your data?

Authorized personnel from Red Shores Racetrack & Casino Charlottetown's management team, customer service agents, marketing staff, or third-party contractors with limited access to perform specific tasks.

We do not share or sell any of your collected information to external parties for advertising purposes or without explicit consent. Your account details remain confidential unless necessary under applicable laws and regulations (e.g., investigating a complaint).

Your rights as data subjects

You have the following rights:

• Request corrections, deletions, or anonymization of personal data
• Withdraw consent at any time (with potential effects on services)
• Lodge complaints with regulatory bodies if you believe your rights are being infringed

Please submit these requests in writing via email to our designated contact.

Data retention and storage

We keep collected information for as long as reasonably necessary:

• Account creation: until account deletion or termination
• Marketing permissions: until withdrawal of consent (you can withdraw at any time)
• Anonymized usage data: indefinitely, but without links back to identifiable individuals

Please note that this policy may be revised periodically. It's your responsibility to review our Privacy Policy regularly.

If you have questions about our practices, concerns over a specific issue, or need help withdrawing consent, please contact us via phone (902-620-4222) during business hours. Our friendly staff will do their best to address any inquiry promptly.

We strive for the utmost transparency and respect user privacy at all times.

By continuing to use this website and account services, you agree to be bound by this policy's terms.